Service Request Ticket - # 38305

Service Request Ticket - # 38305

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jul 06, 2010 08:45 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070155 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	2GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:4F

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 14, 2010 03:08 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jul 14, 2010 03:08 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jul 14, 2010 03:08 PM	Closed - no contact back	Add Attachment
Teresa Hutchinson	Jul 12, 2010 10:44 AM	**This is an email** Hi Lori, We were just checking in with you regarding a service request that we have for you (#38305) and this was relating to the H drive missing. If this is something that we can still help with, just let us know. I think Ron has got this all taken care of for you but if not, just email me back. Thanks!	Add Attachment
Ron Swartzendruber	Jul 07, 2010 04:16 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Ron Swartzendruber	Jul 07, 2010 04:16 PM	Reset her perms and left her an audix.	Add Attachment
Teresa Hutchinson	Jul 07, 2010 02:10 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jul 07, 2010 02:10 PM	Called to say she needs help asap, can't work.	Add Attachment
Katie Halvorson	Jul 07, 2010 11:36 AM	She called today and said she is still having problems. I asked her to log off and log back on and still having problems with the H: drive	Add Attachment
Ron Swartzendruber	Jul 06, 2010 04:27 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ron Swartzendruber	Jul 06, 2010 04:27 PM	This was because of a problem on kittyhawk, which Dave has now solved. I contacted Lori and she said she had not updated anything and I can redo the copy after 5:30.	Add Attachment
Lance Jewett	Jul 06, 2010 11:57 AM	Task reassigned to Ron Swartzendruber.	Add Attachment
Lance Jewett	Jul 06, 2010 11:57 AM	Could check this? looks like her stuff did not get moved over to her new account	Add Attachment
Kevin Elmore	Jul 06, 2010 08:45 AM	I walked her through mapping the MyDocs folder and the check to make sure that the H: drive listed with the homeb/etc. etc. She recently got married and changed her name from Lori Davidson to Lori Bullis. Perhaps her data is under homed?	Add Attachment