Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Jul 06, 2010 10:22 AM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091495 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 license from P0075227 Downgraded to Office Pro Plus 2007 80/20 share with desktop W#20090300 Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469
	Wired NIC	B8:AC:6F:6F:12:4E
	Wireless NIC	78:E4:00:AB:F5:35
	Bluetooth NIC	C4:46:19:EA:DB:11

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 07, 2010 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 06, 2010 02:54 PM	Solution: CMOS; SATA Operation; ATA.	Add Attachment
Dale Goodell	Jul 06, 2010 02:51 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jul 06, 2010 01:40 PM	I ghosted the machine to the most recent image for the Latitude 2100. The machine can't boot into XP. Any choice on the boot options menu just results in the machine rebooting.	Add Attachment
Dale Goodell	Jul 06, 2010 01:40 PM	Task reassigned to Brian Berkley.	Add Attachment
Dale Goodell	Jul 06, 2010 11:39 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 06, 2010 10:29 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 06, 2010 10:22 AM	This will be on counter in ITC008 with powersupply and GFA Setup Form	Add Attachment