Service Request Ticket - # 38309

Service Request Information

CONTACT Name Neely, Kent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2010 10:34 AM
Department Creative Arts/Theater-Dance Phone 89253
Location Email neelyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091190[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag CTYP8M1 Description Dell Latitude 2100, Intel Atom Processor N270
Serial No. CTYP8M1 Location Returned to UCS by Dr. Neely 2-26-2013

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 license from P0075227 Downgraded to Office Pro Plus 2007

Wired NIC B8:AC:6F:68:F4:0B


Wireless NIC F0:7B:CB:73:84:2F


Bluetooth NIC C4:46:19:E0:DF:3F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 07, 2010 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 06, 2010 02:54 PM 
Solution: CMOS; SATA Operation; ATA.
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Dale Goodell Jul 06, 2010 02:54 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Jul 06, 2010 01:39 PM 
I ghosted the machine to the most recent image for
the Latitude 2100.  The machine can't boot into
XP.  Any choice on the boot options menu just
results in the machine rebooting.
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Dale Goodell Jul 06, 2010 01:37 PM 
Task reassigned to Brian Berkley.
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Dale Goodell Jul 06, 2010 11:39 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jul 06, 2010 10:43 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 06, 2010 10:41 AM 
He is currently borrowing a LAtitude 2100 from 
Library cart so bring that and his Dell Latitude 
E6400 laptop(W#20080713) that he does not like.  
Bring both to me.
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Tricia Flaherty Jul 06, 2010 10:34 AM 
This will be on counter in ITC008 with Setup form 
and accessories
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