Service Request Ticket - # 38322

Service Request Information

CONTACT Name Baumgartner, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2010 02:35 PM
Department VP Academic Affairs/Provost Phone 88348
Location Email baumgare@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070978[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 20-inch 2.66GHz Intel Core 2 Duo
Serial No. SW8810GDVZE3 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Office 2008 for MAC from P0065892,

Wired NIC 00:1E:C2:1B:23:CB


Wireless NIC 00:1E:C2:BF:74:A4


Bluetooth NIC 00:1E:C2:8C:F7:21

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 09, 2010 11:40 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jul 09, 2010 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 09, 2010 11:40 AM 
She was given the wrong drive paths but I gave her
the correct drive paths and they are working now.
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Todor Todorov Jul 07, 2010 03:46 PM 
left a voice mail
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Kevin Elmore Jul 06, 2010 02:35 PM 
Error code ~6602

Tried connecting her via the new protocols
(homeb.wou.edu/baumgare/baumgare..etc.  Also tried
the prescribed trick for the I: drive to now
avail.  "The volume cannot be mounted" is the error.
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