Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Jul 07, 2010 02:04 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	huberm@wou.edu	88033

Entered by	Date	Memo
Mike Huber			Email Public
Entered by	Date	Memo
Mike Huber	Jul 12, 2010 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Huber	Jul 12, 2010 02:53 PM	Amber needs an entry in SIAINST before she will see the faculty menu in wolf web. I talked with Faye and she will let Amber know who to contact to get this entry made.	Add Attachment
Jordan Colton	Jul 08, 2010 10:56 AM	Task reassigned to Mike Huber.	Add Attachment
Jordan Colton	Jul 08, 2010 10:56 AM	Ellis said this was you	Add Attachment
Brian Witt	Jul 07, 2010 04:29 PM	Task reassigned to Jordan Colton.	Add Attachment
Brian Witt	Jul 07, 2010 04:29 PM	Jordan, I said John does PORTAL STUFF. GTFO.	Add Attachment
John Rushing	Jul 07, 2010 04:28 PM	sounds like a banner issue.	Add Attachment
John Rushing	Jul 07, 2010 04:27 PM	Task reassigned to Brian Witt.	Add Attachment
John Rushing	Jul 07, 2010 04:27 PM	he lied	Add Attachment
Jordan Colton	Jul 07, 2010 02:42 PM	Task reassigned to John Rushing.	Add Attachment
Jordan Colton	Jul 07, 2010 02:42 PM	Mr Witt said that you handled this stuff. Dont blame me if he lied! haha	Add Attachment
Teresa Hutchinson	Jul 07, 2010 02:04 PM	Amber used to be a student of WOU and used to be a staff person. She can log in just fine with her staff login into her email, computer, Wolf Web. The only problem, when she logs into Wolf Web it only shows her a student tab/info and does nto show her the faculty/staff tab/info that she needs.	Add Attachment