Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Jul 07, 2010 03:38 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services
	Wired NIC	00:21:70:6F:CE:A6

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 12, 2010 01:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 12, 2010 01:31 PM	Adam helped me fix this last week.	Add Attachment
Gabriel Thrash	Jul 09, 2010 12:42 PM	called and left vmail for her to call back	Add Attachment
Teresa Hutchinson	Jul 09, 2010 11:59 AM	Cheri called to say she needs it and she will try and be at her desk for as soon as you can come by. Afternoons are normally better but she can also schedule a time if that helps.	Add Attachment
Gabriel Thrash	Jul 09, 2010 09:35 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 08, 2010 09:07 AM	the lady taking over for Cheri said that she will have her call back when she gets in.	Add Attachment
Teresa Hutchinson	Jul 07, 2010 03:40 PM	Cheri changed positions but in the same office and when she moved to the new location she lost her scanner icon. Said she could have someone walk her through it over the phone too	Add Attachment