Service Request Ticket - # 38354

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2010 08:02 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070137[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. G4GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:01:8C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jul 20, 2010 08:35 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 20, 2010 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jul 20, 2010 08:35 AM 
Went to the library tested my flash drive on the
ports on the monitor, and tested Lori's library
flash drive on all the ports on the monitor and
they showed up just fine. I said to her maybe that
person just had a bad flash drive.
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Richard Kavanagh student Jul 16, 2010 10:59 AM 
Task reassigned to UCS Tech.
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Richard Kavanagh student Jul 15, 2010 09:28 AM 
Task reassigned to Richard Kavanagh.
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Emily Kavanagh Jul 14, 2010 12:55 PM 
Status changed from (5) Completed to (1) Pending
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Emily Kavanagh Jul 14, 2010 12:55 PM 
she said this is not fixed. She says it is NOT 
the computer that is unable to read USB it is the 
monitor that is unable to read USB drives.
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Gabriel Thrash Jul 09, 2010 09:20 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 09, 2010 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jul 09, 2010 09:20 AM 
Went over and the computer read my usb just fine.
maybe the students is messed up.
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Gabriel Thrash Jul 08, 2010 09:13 AM 
someone is using the computer right now.
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Katie Halvorson Jul 08, 2010 08:02 AM 
WOU# 20070137[Edit Inv] Ref 11

The computer doesn't read anything put into the
USB port

Emma called it in.
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