Service Request Ticket - # 38372

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2010 02:46 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080625[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
Serial No. G88492A8XYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS MAC OS X 10.5 (LEOPARD) Software MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067

Wired NIC 00:23:32:2E:32:30


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Aug 25, 2010 09:25 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Aug 25, 2010 09:24 AM
#38906 - duplicate
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Teresa Hutchinson Aug 25, 2010 09:24 AM
Created a work order for Bill Nicks on this, 10-
203.
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Lance Jewett Aug 25, 2010 09:14 AM
Task reassigned to Teresa Hutchinson.
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Lance Jewett Aug 24, 2010 03:07 PM
GOt it working. The network port is disabled. also
fixed bottom tray. Need to get port C activated in
COT201
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Todor Todorov Aug 24, 2010 03:03 PM
Task reassigned to Lance Jewett.
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Joshua Johnson Aug 24, 2010 12:02 PM
Called and said that she needs to have her
information printed off today. She needs to have
someone go and take a look.
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Nathan Higginbotham Aug 23, 2010 03:31 PM
Task reassigned to Adam Wehner.
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Kevin Elmore Aug 23, 2010 02:55 PM
88813 is Betty's extension and she's here for the
rest of today and all day tomorrow (the 24th -
Tuesday)
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Kevin Elmore Aug 23, 2010 02:54 PM
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Aug 23, 2010 02:54 PM
Betty cannot print to the color printer (Pandora)
since the CS4 was installed.  
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Joshua Johnson Jul 29, 2010 03:40 PM
anytime today or tomorrow until 1130 is when Betty
will be in her office  
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Lance Jewett Jul 29, 2010 10:24 AM
Task reassigned to UCS Tech.
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Lance Jewett Jul 29, 2010 10:24 AM
Called left VM
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Teresa Hutchinson Jul 26, 2010 04:25 PM
****This is an outgoing email****
Hi Denise,

We were just emailing you regarding a service 
request that we have for you. (#38372)

Install Adobe CS4 Design Premium for MAC
(downgrade to CS5) for Denise Visuano, Betty 
Orwick & Student Station (it's not working 
correctly!)

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Jul 22, 2010 02:24 PM
The Adobe acrobat is not working correctly. Betty
says that when she goes to do a print preview it
is not supported. she would like someone to come
and take a look at the issue. 
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Richard Kavanagh student Jul 21, 2010 12:04 PM
Task reassigned to Lance Jewett.
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Richard Kavanagh student Jul 21, 2010 09:09 AM
Task reassigned to Richard Kavanagh.
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Katie Halvorson Jul 21, 2010 08:55 AM
Called today and said she is available all week. 
Her door is open if she doesn't answer the phone.
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Teresa Hutchinson Jul 16, 2010 08:41 AM
Available all of today.
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Nathan Higginbotham Jul 15, 2010 10:50 AM
Task reassigned to UCS Tech.
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Nathan Higginbotham Jul 12, 2010 10:57 AM
they will not be in today. Tomorrow would be best
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Nathan Higginbotham Jul 12, 2010 10:49 AM
Task reassigned to Nathan Higginbotham.
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Lance Jewett Jul 09, 2010 09:23 AM
Called left VM
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Tricia Flaherty Jul 08, 2010 02:46 PM
Denise Visuano:  W#20080625(desktop)
-make sure here laptop has CS4 as well(W#20081163)  
Betty Orwick W#20080624(desktop)  
Student Station in Public Relations
W#20080618(desktop)
I have media at my desk or you can get it at
T:\Adobe Creative Suite\Adobe CS4 Suites\Adobe CS4
Design Premium for MAC
If they ask for Windows license for Lisa Catto I
am waiting for media to arrive for CS4 Design Prem
WIN and it will get done as soon as we receive that
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