Service Request Ticket - # 38379

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2010 08:43 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030854[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186

Wired NIC 00:0C:F1:EA:34:7E

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jul 09, 2010 09:19 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 09, 2010 09:19 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jul 09, 2010 09:19 AM 
renamed and bound the computer. its didnt show up
in the active directory. I have been over to do
this same thing before.
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Nathan Higginbotham Jul 09, 2010 09:18 AM 
Task reassigned to Nathan Higginbotham.
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Teresa Hutchinson Jul 09, 2010 08:46 AM 
Tina called back to say she couldn't log in 
either so it MUST be the comptuer.
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Teresa Hutchinson Jul 09, 2010 08:44 AM 
Tina said that she can log in all the time it's 
just today this computer will not let her login.  
She needs to work all day and she's the only one 
in the office.
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Teresa Hutchinson Jul 09, 2010 08:43 AM 
Emiko Hori - ehori06 is the student's login name 
if that helps.
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