Service Request Ticket - # 38383

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2010 11:28 AM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060223[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F0L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, filemaker pro 5.0 moved from W#20010877 P0038341 11/2006

Wired NIC 00:13:72:A8:B4:34


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Jul 09, 2010 03:04 PM
Task reassigned to Jordan Colton.
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Jordan Colton Jul 09, 2010 03:04 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jul 09, 2010 03:04 PM
Cleaned up now
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Kevin Elmore Jul 09, 2010 12:12 PM
****This is an email****
My Computer, ( 20060223), is having some issues.
When I log in it brings up something called "AV
Security" which proceeds to tell me that I have a
virus.  When I try to proceed to remove it it says
it needs credit card info to proceed. Obviously
this is wrong. So I got out of it and tried to run
Sophos or CCleaner, but couldn't because it tells
me that I those programs are causing the virus. 
This seems to be only on that computer. I think
that whatever source I'm using to get music maybe
less secure than I thought.

Can you let computer services know so that they
can come and take the computer to fix it. I'm
working on another computer at the moment so I'm
fine for today.
If they have any questions they can contact me,
I'm here til 3.

Thanks a bunch,
Sara
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Kevin Elmore Jul 09, 2010 11:28 AM
Emailed details to follow.
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