Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jul 12, 2010 08:47 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090269 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	238h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DC:01
	Wireless NIC	00:24:2C:5B:56:DE
	Bluetooth NIC	00:25:56:D3:C1:B9

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 20, 2010 01:22 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Jul 20, 2010 01:22 PM	I replaced the laptops keyboard and returned it to them. They are back up and running with that laptop.	Add Attachment
Adam Wehner	Jul 14, 2010 01:19 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Jul 14, 2010 01:18 PM	Part is ordered should be here tomorrow.	Add Attachment
Lance Jewett	Jul 12, 2010 09:31 AM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Jul 12, 2010 09:31 AM	Sitting on Adam's desk	Add Attachment
Emily Kavanagh	Jul 12, 2010 08:47 AM	One of the NetBooks in the Library is missing its Delete key. Computer 20090269 they have it behind the checkout desk.	Add Attachment