Service Request Ticket

Service Request Information

CONTACT	Name	Lane, Mark	Date	Jul 12, 2010 01:11 PM
	Department	Bookstore	Phone	88664
	Location		Email	lanem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091100 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BT6SL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:04:25

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 26, 2010 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 12, 2010 04:24 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 12, 2010 01:23 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 12, 2010 01:13 PM	there is also a Deskjet printer W#20091127 for the Bookstore Office(North) but not sure which station it will be hooked to	Add Attachment
Tricia Flaherty	Jul 12, 2010 01:11 PM	This are on table in Fee payment hallway closest to whiteboard, Please coordinate with Mike Ross for final setup and update inventory on any old equipment you take away	Add Attachment