Service Request Ticket - # 38419

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2010 09:41 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071157[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Canon -ImageClass MF6540
Serial No. dkf11122 Location PDR

Model mf6590 Hostname
Notes Ink/Toner Refill
TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jul 21, 2010 11:04 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 21, 2010 11:04 AM 
Talked to her about it and it has been working fine
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Emily Kavanagh Jul 19, 2010 12:17 PM 
****This is an outgoing email****
Hi Martha,

We were just emailing you regarding a service 
request that we have for you. (#38419)

Sending a print job gets answered with an error.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Emily Kavanagh
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Public
Lance Jewett Jul 13, 2010 11:51 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Jul 13, 2010 11:51 AM 
It is most likely the machine being glitchy. It is
a multi- function printer/fax so we dont support it.
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Kevin Elmore Jul 13, 2010 09:46 AM 
She says it's printing today again, but would like
it to be consistent.
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Kevin Elmore Jul 13, 2010 09:41 AM 
She's here till 3pm today. Here from 8-4 tomorrow.
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Kevin Elmore Jul 13, 2010 09:41 AM 
Error light/button lights up on the printer when
she sends a print job.  Canon MS6590 is the model
number.  The problem is intermittent.  She calls
on occasion to get it fixed, someone comes over
and fixes it, then it returns to the same problem.
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