Service Request Ticket - # 38439

Service Request Ticket - # 38439

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Service Request Information

CONTACT	Name	Braun, Maria	Date	Jul 14, 2010 08:46 AM
	Department	Humanities Division	Phone	88523
	Location		Email	braune@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20090606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22inch P2210 Professional Widescreen Monitor
	Serial No.	CN0U828K7444598K390S	Location	PDR

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jul 27, 2010 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jul 27, 2010 08:48 AM	she didn't have the num lock key pressed. also, IE was very slow in loading the New Email window in the online email, so I switched her to Firefox and everything is working just fine now.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 01:00 PM	Task reassigned to Todor Todorov.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 01:00 PM	can you get this one in the morning?	Add Attachment
Brian Witt	Jul 26, 2010 09:05 AM	**This is an email** I will be in my office only during my office hours. (8-8:50am, M-TR) Thank you, Elizabeth Braun	Add Attachment
Nathan Higginbotham	Jul 23, 2010 04:00 PM	Left a VM for her asking if Brian's numlock suggestion worked. If not asking to call back to get a tech out there to fix the issue.	Add Attachment
Brian Witt	Jul 23, 2010 01:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Witt	Jul 23, 2010 01:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Witt	Jul 23, 2010 01:54 PM	**This is an email** I would appreciate if someone could come to my office and check the computer. In addition to the accents (special alt characters), which I really need to prepare my classes, the Internet is very slow and in the windows script host appears "Error: A device attached to the system is not functioning", I am having trouble sending e-mails from my office.This session ends next week, and I need to prepare materials for the final exam. Thank you for your help with this matter. Elizabeth Braun	Add Attachment
Brian Witt	Jul 20, 2010 01:45 PM	She might not have Num Lock enabled on her keyboard. Num Lock is required for special Alt characters. I sent her an email asking if it was enabled.	Add Attachment
Brian Witt	Jul 20, 2010 01:44 PM	**This is an email**\ Brian Thank you for your e-mail. I already have tried using the "Alt key plus a string of numbers", but it does not work with this new computer. I need them to prepare my materials for class. Thanks for your help with this matter. Elizabeth Braun	Add Attachment
Brian Witt	Jul 19, 2010 12:36 PM	**This is an email** Maria, If I understand correctly, you need to know how to add accents to email when writing in Spanish. Is this correct? Have you been able to do so in the past? To the best of my knowledge, special characters can be types by holding the Alt key plus a string of numbers. Please see http://www.tedmontgomery.com/tutorial/altchrc.html for more info and let me know if this is what you were looking for. Thanks, Brian Unix SysAdmin	Add Attachment
Teresa Hutchinson	Jul 16, 2010 01:13 PM	**This is an outgoing email** Hi Maria, We were just emailing you regarding a service request that we have for you. (#38439) Spanish teacher cannot use the accents in her email. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Emily Kavanagh	Jul 14, 2010 08:46 AM	Spanish Teacher cannot use the accents in her email while trying to send emails in Spanish. She shares the computer with another teacher. She is teaching summer classes and her office hours between 8:00am-8:50 she is here Monday through Thursday.	Add Attachment