Service Request Ticket - # 38440

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2010 09:25 AM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080482[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. D7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CF:20

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jul 14, 2010 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 14, 2010 10:57 AM 
He had some malware, cleaned it up
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Lance Jewett Jul 14, 2010 10:33 AM 
Task reassigned to Lance Jewett.
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Brian Berkley Jul 14, 2010 09:32 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Brian Berkley Jul 14, 2010 09:32 AM 
likely malware
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Emily Kavanagh Jul 14, 2010 09:25 AM 
Computer does not want to shut down at night, 
when he is online and tries to go to a new web 
site that is not on his favorites it won't let 
him. This has been going on for a few days. 
He is here from 8-12:30 and 1:30-5
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