Service Request Ticket

Service Request Information

CONTACT	Name	Janowiak, David	Date	Jul 15, 2010 11:14 AM
	Department	Creative Arts/Theater-Dance	Phone	88593
	Location		Email	janovid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090789 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	SQP00616h5pk	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:7D:B2
	Wireless NIC	D4:9A:20:62:C0:5E
	Bluetooth NIC	64:B9:E8:E6:6D:26

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jul 19, 2010 03:39 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jul 19, 2010 03:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Jul 19, 2010 03:39 PM	**This is an email** nope, it's all working again. thanks!	Add Attachment
Brian Witt	Jul 19, 2010 03:16 PM	**This is an email** David, Verify your homepage for your internet browser is www.wou.edu/webmail Let me know if you are still having problems opening you web mail. Thanks, Brian Unix SysAdmin	Add Attachment
Teresa Hutchinson	Jul 16, 2010 01:13 PM	**This is an outgoing email** Hi David, We were just checking in with you regarding a service request that we have for you. (#38462) Cannot get into WOU email Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Emily Kavanagh	Jul 15, 2010 11:15 AM	Task reassigned to Network Support.	Add Attachment
Emily Kavanagh	Jul 15, 2010 11:15 AM	Browser: Firefox	Add Attachment Public
Emily Kavanagh	Jul 15, 2010 11:14 AM	David has set up the WOU email to be his home page when he logs on the computer tells him that the connection was reset and won't let him into the email. He can use the rest of the internet fine.	Add Attachment