Service Request Ticket - # 38470

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2010 02:40 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070283[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Clients # NTC-10Z-00
Serial No. 0716BE84ED Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:85:F5:27

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jul 20, 2010 04:51 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jul 20, 2010 04:51 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jul 20, 2010 04:51 PM 
works now with no problems
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Brian Witt Jul 20, 2010 01:51 PM 
Terminated the session.  Check to see if it works.
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Emily Kavanagh Jul 19, 2010 12:10 PM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#38470)

Thin client is not connecting to the server, not 
starting up  - it's located in Alcove 8

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Emily Kavanagh
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Public
Brian Berkley Jul 16, 2010 09:07 AM 
00:14:4F:85:F5:27
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Teresa Hutchinson Jul 15, 2010 02:41 PM 
The thin clietn is not connecting to the server, 
not starting up.
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Teresa Hutchinson Jul 15, 2010 02:40 PM 
Alcove 8
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