Service Request Ticket - # 38473

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2010 03:51 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031369[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Precision Workstation 450 2.66GHz
Serial No. 8R4H251 Location PDR

CPU 2 Xeon 2.66GHz


OS Unknown Software MS Office Pro 2003 from P0049555, transfered from W#20030728 Acrobat Pro 7 from P0057687

Wired NIC 00:0D:56:F9:DC:5D


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jul 30, 2010 03:50 PM
Task reassigned to Brian Witt.
Add Attachment
Brian Witt Jul 30, 2010 03:50 PM
Task reassigned to Brian Witt.
Add Attachment
Brian Witt Jul 30, 2010 03:50 PM
It was a suspicious file in his H: drive.  I
removed it, along with a suspicious folder in his
program files directory. I also ran a Sophos scan,
which came up clean. I told him to contact Bill or
myself if it comes back and I will do a full
cleanse.  
Add Attachment
Lance Jewett Jul 30, 2010 11:52 AM
Called left VM
Add Attachment
Kevin Elmore Jul 30, 2010 09:34 AM
I had him re-scan his computer.
Add Attachment
Kevin Elmore Jul 30, 2010 09:33 AM
Task reassigned to UCS Tech.
Add Attachment
Kevin Elmore Jul 30, 2010 09:33 AM
Task reassigned to UCS Tech.
Add Attachment
Kevin Elmore Jul 30, 2010 09:33 AM
He called to say that sophos had quarantined some
adware thing.  Wants to make sure that things are
ok, still.
Add Attachment
Gabriel Thrash Jul 22, 2010 11:59 AM
Task reassigned to Gabriel Thrash.
Add Attachment
Gabriel Thrash Jul 22, 2010 11:59 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Gabriel Thrash Jul 22, 2010 11:59 AM
Went over. darrin said his computer was working
fine after 15 minutes the day it started. i
checked his computer and found one possible virus
folder and removed it. other than that, darin said
his computer is working fine.
Add Attachment
Brian Berkley Jul 22, 2010 11:24 AM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Brian Berkley Jul 22, 2010 11:24 AM
Task reassigned to UCS Tech.
Add Attachment
Brian Berkley Jul 16, 2010 04:42 PM
Task reassigned to Brian Berkley.
Add Attachment
Joshua Johnson Jul 15, 2010 03:51 PM
there is a computer that is acting like it has a
virus on it. The computer is indexing and has a
magnifying glass in the lower right corner. when
the computer is not running any program Darin said
that the performance meeter is still jumping around 
Add Attachment