Service Request Ticket - # 38477

Service Request Information

CONTACT Name Lacey, Jenny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2010 08:50 AM
Department Facilities Services Phone 88086
Location Email laceyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040563[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 117sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:42

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jul 21, 2010 11:12 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gabriel Thrash Jul 21, 2010 11:12 AM 
installed a pdf converter program on her computer.
 (go2pdf) everything works now.
 Add Attachment
Lance Jewett Jul 21, 2010 10:51 AM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Emily Kavanagh Jul 19, 2010 12:09 PM 
****This is an outgoing email****
Hi Jenny,

We were just emailing you regarding a service 
request that we have for you. (#38477)

Needs a pdf printer installed.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Emily Kavanagh
 Add Attachment
Public
Kevin Elmore Jul 16, 2010 08:50 AM 
she's using HP Photosmart to scan some things and
needs the output to be pdf, which is not an option
under the pull-down menu.  I told her that she can
get a pdf printer installed.
 Add Attachment