Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Jul 16, 2010 10:14 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 21, 2010 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 21, 2010 10:33 AM	reimaged it and took it back. She only needs nusoft but trisha guy is the one with the info.	Add Attachment
Kevin Elmore	Jul 20, 2010 12:26 PM	Task reassigned to Lance Jewett.	Add Attachment
Emily Kavanagh	Jul 20, 2010 09:04 AM	She is still having problems with this computer The computer says that it needs to be in Safe mode because of a program and the computer also freezes up.	Add Attachment
Emily Kavanagh	Jul 19, 2010 12:08 PM	**This is an outgoing email** Hi Diane, We were just emailing you regarding a service request that we have for you. (#38479) Rebooting into the xp splash page where it hangs. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Kevin Elmore	Jul 16, 2010 10:14 AM	She put a music CD in and then the computer froze. She restarted from the power button and now the computer hangs at the xp splash while trying to reboot.	Add Attachment