Service Request Ticket - # 38490

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2010 04:01 PM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091534[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0J6
Serial No. W80240XVAGZ Location Cathy Thomas

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),

Wired NIC C4:2C:03:0C:9C:02


Wireless NIC 90:27:E4:F1:AA:61


Bluetooth NIC 90:27:E4:F1:9A:48

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 26, 2010 03:19 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dale Goodell Jul 21, 2010 04:07 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dale Goodell Jul 21, 2010 04:07 PM 
The two machines are ready to deliver or be picked up.
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Dale Goodell Jul 21, 2010 03:29 PM 
I copied TemViewerQSMAC.zip to the applications
folder on both machines.  I created a local admin
account for TRI on both machines: UID=triadmin,
PWD=Tri@123.
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Dale Goodell Jul 21, 2010 09:31 AM 
Task reassigned to Dale Goodell.
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Richard Kavanagh student Jul 21, 2010 08:45 AM 
Task reassigned to New Equip. Setup.
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Richard Kavanagh student Jul 21, 2010 08:45 AM 
I have an updated image for these mac pro's with the new hardware. 
The image is on bumblebee and is called "7-20-
2010_MacBookProi5" I have tested this image on this hardware and 
there shouldn't be any problems.
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Tricia Flaherty Jul 16, 2010 04:01 PM 
These two laptops are Apple MacBook Pro 15inch
laptops with the i7 processors(new image?), They
both get Office for MAC 2008.  They have
additional items(monitors, keyboard, mice) that is
going to TRI- Eugene as well so when the laptops
are imaged let me know so I contact them about
picking up the equipment.
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