Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Jul 19, 2010 10:15 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090395 (opens in a new window)	Bldg/Room	MA 121
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY96124077	Location	hooked to W#20051015 - Advisor's Office
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 22, 2010 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 22, 2010 03:07 PM	I had to unjam a part in the printer. It is back up and running now.	Add Attachment
Teresa Hutchinson	Jul 19, 2010 10:15 AM	She called and left a voice mail for Joanie and Joanie transferred me the voice mail. I called Ambre and she said that they have been having problems with this printer since they got it. Adam has worked on it before. He recommended new printer heads and they did that but it didn't help. They would really like to know what they are options are on getting this taken care of.	Add Attachment