Service Request Ticket - # 38517

Service Request Information

CONTACT Name Pedersen, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2010 05:15 PM
Department Health & Exercise Science Phone 88269
Location Email pedersep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091556[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Officejet Pro 8000 Printer #CB092A
Serial No. CN0192Q07W Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 18:A9:05:7D:57:E4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Sep 20, 2010 10:25 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Sep 20, 2010 10:25 AM 
replaced her ink cartridge and everything worked fine.
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Gabriel Thrash Sep 01, 2010 04:01 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Sep 01, 2010 04:01 PM 
called hp and they are sending a new printer head.
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Gabriel Thrash Aug 11, 2010 11:33 AM 
delivered printer. installed drivers but still not
printing i told her i would talk to Adam.
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Tricia Flaherty Aug 10, 2010 01:02 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Aug 10, 2010 01:00 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Aug 10, 2010 01:00 PM 
Kimber Towsend can serve as a second point of 
contact and had called to check on this task this 
morning.  Peggy is available tomorrow morning 
between 9 and noon and would like to get this 
setup real soon
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Tricia Flaherty Jul 19, 2010 05:15 PM 
This will be counter in ITC008 with Invoice and 
copy of Service Request
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