Service Request Ticket - # 38518

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2010 07:53 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jul 20, 2010 01:23 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 20, 2010 01:23 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jul 20, 2010 01:23 PM 
he said everything is working fine now, and if he
has any more problems he will call back.
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Emily Kavanagh Jul 20, 2010 07:53 AM 
His computer is being really slow. it took a long
time for his computer to start up. And he was
opening a word attachment that he was able to open
from his home computer last night, when he got
here it took over 5 minutes to load this
attachment.
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