Task reassigned to Teresa Hutchinson.

****This is an outgoing email****
Hi Emily,

We were just following up with you regarding a 
service request that we have for you.  (#38519)

Description: Is having trouble seeing the CC 
address bar on her email

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson

I updated Firefox, Windows and Java. I logged in
using my account and he CC box in the webmail
appears normal for me. Waiting for her to confirm
that it is working for her as well.

Another tech will have to go next week to complete
this task.

Task reassigned to Nathan Higginbotham.

Task reassigned to UCS Tech.

Left a VM for her.

****This is an email****
Hello Emily,

Below is a link that will show you how to clear
your Firefox cache for your browser.

http://www.youtube.com/watch?v=OukBlXfOP8Y

This is an instructional video on how to clear it.

If you still have problems please email me back. I
also left a voicemail on your cell phone.

Thanks,

Nathan Higginbotham - UCS Tech

Hi there,

We received a call from Emily Plec and she was
asking for Brian but she didn't know which one. 
She said that this "Brian" was helping her with
1/2 page email problems, the same problem that
Bill Schoenfeld had had.  She said there was a
service request ticket on this but didn't know the
number and I couldn't find it anywhere.

Anyways, which ever Brian....she wanted to say
that she's still having problems and she's at
8-8819 until 1:30 and then at home at 503-831-1123
but she wants to give you "permission" to work on
her machine.

Thanks,

Task reassigned to Brian Berkley.

Browser: Sun Java