Service Request Ticket

Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Jul 20, 2010 09:14 AM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070142 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	DBGBBD1	Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	DBGBBD1	Location	ITC Hallway (was Reference Desk, HL)
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8B

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 20, 2010 11:39 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 20, 2010 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 20, 2010 11:39 AM	ran ccleaner. removed Mcaffe virus software that probably got installed when they installed open office on the computer yesterday. and ran SAS. after a restart, the computer was back to normal.	Add Attachment
Emily Kavanagh	Jul 20, 2010 09:14 AM	The computer is taking forever to load. It is also taking a long time to log off. This is a computer that is used at the reference desk so they really need this checked out as soon as it can be.	Add Attachment