Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Jul 20, 2010 10:34 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081139 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	BZQ75J1	Location	ITC 009 ( From TODD Grant Management Office )
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro, 64 bit	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742
	Wired NIC	00:24:E8:18:F0:BB

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 20, 2010 12:40 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 20, 2010 12:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 20, 2010 12:40 PM	added printers to her computer.	Add Attachment
Emily Kavanagh	Jul 20, 2010 10:34 AM	Needs to add a printer to a computer. She needs to add both printers Drake and Duck to computer 20081139. I tried to walk her through the start, run but when she gets to \\bart it says windows cannot find \\bart	Add Attachment