Service Request Ticket

Service Request Information

CONTACT	Name	Metz, Stephanie	Date	Jul 20, 2010 11:52 AM
	Department	Athletics	Phone	88395
	Location		Email	metzs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090523 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	724QFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:14:71

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 20, 2010 02:48 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jul 20, 2010 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 20, 2010 02:48 PM	installed thunderbird, calendar, setup thunderbird, updated adobe reader, updated windows, added her to ncaa groups	Add Attachment
Brian Witt	Jul 20, 2010 01:43 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Jul 20, 2010 01:43 PM	A tech needs to install Thunderbird. Her email is working as of this morning. I sent a test email and Dave verified.	Add Attachment
Emily Kavanagh	Jul 20, 2010 11:53 AM	She also needs Thunderbird on her computer	Add Attachment
Emily Kavanagh	Jul 20, 2010 11:52 AM	Browser: Firefox and Explorer	Add Attachment Public
Emily Kavanagh	Jul 20, 2010 11:52 AM	Is a new staff member. Her email is all set up. She can send emails just fine but is unable to get any emails.	Add Attachment