Service Request Ticket - # 38540

Service Request Ticket - # 38540

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Kirk, Thomas	Date	Jul 21, 2010 08:23 AM
	Department	Business Services	Phone	88210
	Location		Email	kirkt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080482 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	D7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:CF:20

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 02, 2010 01:51 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 02, 2010 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 02, 2010 01:51 PM	enabled compatibility view in IE8 and it started working	Add Attachment
Emily Kavanagh	Aug 02, 2010 09:29 AM	Still waiting to hear what is going on.	Add Attachment
Kevin Elmore	Jul 27, 2010 08:19 AM	New info from Tom: "Crystal 11 is recommended. get it from the download center of the CLM 2.6.0 upgrade. You'll need to get the crystalxirdcinstall.msi." He thought that might help Nathan resolve the issue.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 03:05 PM	Someone else was going to call the help line tomorrow since they are back east.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 03:04 PM	tried installing Crystal but doesn't work.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 02:08 PM	Can't get it to work for some reason. Assessing situation.	Add Attachment
Kurt San Agustin	Jul 26, 2010 10:50 AM	Tom got someones message that the tech would need to come. He says that any time 8-5 will work for the tech to come and fix the problem.	Add Attachment
Kurt San Agustin	Jul 26, 2010 09:03 AM	Tom called in checking and letting us know that the printing problem still has not been resolved. Told him that they are working on it and that it has a high priority.	Add Attachment
Nathan Higginbotham	Jul 22, 2010 01:48 PM	Gone until Monday	Add Attachment
Brian Berkley	Jul 22, 2010 11:25 AM	probably related to his virus infection last week may need to reimage it	Add Attachment
Brian Berkley	Jul 22, 2010 11:25 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gabriel Thrash	Jul 22, 2010 11:23 AM	Called and left a vmail.	Add Attachment
Katie Halvorson	Jul 21, 2010 08:23 AM	Campus Loan Manager isn't printing on Crystal reports. When he tries to send the report to the printer it grays out the box to let him print. He isn't able to print anything from this program. Everything else is working and printing fine. Notes that someone came to clean his computer and hasn't worked with this program since then. WOU# 20080482 for computer	Add Attachment