Service Request Ticket - # 38574

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2010 08:34 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060427[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
Serial No. CH4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)

Wired NIC 00:19:B9:04:5D:7F

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Kurt San Agustin Jul 27, 2010 11:17 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 27, 2010 11:17 AM 
working now
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Kurt San Agustin Jul 27, 2010 11:17 AM 
Task reassigned to Lance Jewett.
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Todor Todorov Jul 27, 2010 10:36 AM 
called and left a VM
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Kurt San Agustin Jul 26, 2010 08:34 AM 
Computer is not finding net work cable. Has tried
restarting computer and it is still not working.
Connected the network cable to laptop and it
connected just fine. It is on Desktop in office.
Net work drives are not showing up as well as no
internet connection. It is telling her that Local
Area connection is unplugged when it is not unplugged.

Office Todd 222
PH: 88562
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