Service Request Ticket

Service Request Information

CONTACT	Name	Yahnke, Eric	Date	Jul 26, 2010 10:14 AM
	Department	Human Resources	Phone	88459
	Location		Email	yahnkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090536 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908
	Wired NIC	00:26:B9:73:D8:63

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	ucsbanner@wou.edu	88926

Entered by	Date	Memo
Banner Support			Email Public
Entered by	Date	Memo
Christina Robb	Jul 26, 2010 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Christina Robb	Jul 26, 2010 10:43 AM	There were parameters that say optional but they were in fact required. I gave him a call to let him know and he is going to call Michelle to find out what he needs to enter.	Add Attachment
Kurt San Agustin	Jul 26, 2010 10:14 AM	When he checks on the status it says that the jobs aborted. It is for the Budget department banner Job FWRLDAG office: AD305 PH: 88459	Add Attachment