Service Request Ticket

Service Request Information

CONTACT	Name	Jacobs, Mary	Date	Jul 26, 2010 11:35 AM
	Department	Business Services	Phone	88383
	Location		Email	jacobsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HW4ZRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HW4ZRl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:7D:03:A8

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 02, 2010 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 02, 2010 04:20 PM	Mike Ross had a newer (2010) version of the UPS software, which is used at the Bookstore. He installed this for Mary and it worked fine.	Add Attachment
Nathan Higginbotham	Jul 27, 2010 02:14 PM	Task reassigned to Dale Goodell.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 04:27 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 04:27 PM	Could not get this to install. Need to call UPS help line.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 03:22 PM	she was never given admin rights on her new machine.	Add Attachment
Nathan Higginbotham	Jul 26, 2010 03:08 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Kurt San Agustin	Jul 26, 2010 11:35 AM	UPS world chip was put on computer. she needs to finish the registration of the program and it says she needs administrative rights. PH: 88383 Mail services in physical Plant	Add Attachment