Service Request Ticket - # 38615

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2010 07:22 AM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091534[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0J6
Serial No. W80240XVAGZ Location Cathy Thomas

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),

Wired NIC C4:2C:03:0C:9C:02


Wireless NIC 90:27:E4:F1:AA:61


Bluetooth NIC 90:27:E4:F1:9A:48

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Aug 03, 2010 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 03, 2010 03:47 PM 
Used TeamViewer to install the software.
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Tricia Flaherty Aug 03, 2010 02:26 PM 
I will update txt file on T: drive when I know if 
it is a 80/20 share or license transfer to new 
primary station but you are okay to install
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Tricia Flaherty Aug 03, 2010 02:25 PM 
Task reassigned to Brian Berkley.
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Tricia Flaherty Aug 03, 2010 02:25 PM 
software needing to be installed on W#20091534[Edit Inv]
(MacBook Pro 15 laptop):
Adobe CS4 Design Std for MAC from P0072370
T:\Adobe Creative Suite\Adobe CS4 Suites\Adobe 
CS4 Design Standard\Adobe CS4 Design Standard for 
MAC
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Brian Berkley Aug 02, 2010 11:56 AM 
Task reassigned to Tricia Flaherty.
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Brian Berkley Aug 02, 2010 11:56 AM 
Did she have CS4 before?  If so, why did Dale not
install it on the new laptop?
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Teresa Hutchinson Jul 28, 2010 07:22 AM 
****This is an email****

I have my new MAC laptop -- Thank you-- I need to 
have you mail me the Adobe CS4 disk so I can 
install the programs onto my new computer
How soon can you place the disk in the mail?
Thanks
cathy


Cathy Thomas
Teaching Research Institute
99 West 10th Avenue, Suite 370
Eugene, Oregon 97401

thomasc@wou.edu
541-346-0593
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