Service Request Ticket

Service Request Information

CONTACT	Name	Templeman, Victoria	Date	Jul 28, 2010 11:19 AM
	Department	The Research Institute	Phone	88766
	Location		Email	ptemplt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091634 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL86KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#
	Wired NIC	B8:AC:6F:83:60:6D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 05, 2010 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 28, 2010 02:12 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 28, 2010 12:54 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 28, 2010 12:26 PM	There is also a Logitech Webcam C500 to go with this station(on counter ITC008)	Add Attachment
Tricia Flaherty	Jul 28, 2010 11:19 AM	This will be on counter in ITC008 with monitor (W#20091630) with SEtup form. Please go over her software on her old computer as not all TRI software is documented in inventory or on T: Drive, Let me know if there is any titles you can not find and I will try and track them down	Add Attachment