Service Request Ticket - # 38634

Service Request Information

CONTACT Name Lehto, Nan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2010 08:47 AM
Department Student Engagement Phone 88088
Location Email lehton@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. GCYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:6B:7F:9E


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Aug 04, 2010 11:41 AM
Java was already updated but there were more than
60 Windows updates. I started installing those and
they should be all installed now.
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Todor Todorov Aug 04, 2010 11:37 AM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Aug 04, 2010 11:37 AM
Java was already updated but there were more than
60 Windows updates. I started installing those and
they should be all installed now.
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Todor Todorov Aug 04, 2010 10:21 AM
Task reassigned to Todor Todorov.
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Lance Jewett Jul 30, 2010 12:35 PM
Called left VM
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Kevin Elmore Jul 30, 2010 08:39 AM
****This is an email****
Hi Nan,

Here are a couple of possible issues:

You might not have the current version of Firefox
installed.  You should be able to see the version
under Help>About Mozilla Firefox.  If it's not
3.6.8, then go to www.firefox.com  where you can
download the newest version.  This requires admin
rights.

If there is a little orange icon next to the clock
in the lower right-hand corner of the screen, that
is the Java updater.  If so, double click it and
install it, making sure to uncheck the option to
install a toolbar or other such software.  This
also will require admin rights.

Hope this helps!
-Kevin
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Kevin Elmore Jul 30, 2010 08:33 AM
****This is an email****
Re: # 38634
This is the message that I get after I select
"install now" from the pop-up reminder:

Java 6.0.02
The Java Console extension is no longer supported
and will be automatically removed the next time
you restart Firefox.  This will not affect any
Java applications or websites in any way.

Do you want to restart Firefox now?


Thought you'd want to see the exact wording. Nan

-- 
* * * * * * * * * * * * * * * * * * * * * * * * * * *
Nan Lehto
Facilities Scheduling Coordinator
Werner University Center
503-838-8088
Fax: 503-838-8427

"If you don't like something, change it. If you
can't change it, change your attitude."   Maya Angelou
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Joshua Johnson Jul 29, 2010 08:48 AM
88088
lehton@wou.edu
WUC 201E
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Joshua Johnson Jul 29, 2010 08:47 AM
When she try's to update her computer it says that
her computer does not support the software. The
updates are for java. She gets the message
everyday and she try's to update but it will not
let her finish the updates. She would like to have
someone come and take a look at it. 
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