Service Request Ticket - # 38636

Service Request Information

CONTACT Name Yahnke, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 29, 2010 09:40 AM
Department Human Resources Phone 88459
Location Email yahnkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090536[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908

Wired NIC 00:26:B9:73:D8:63

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Aug 04, 2010 09:08 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Aug 04, 2010 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Aug 04, 2010 09:08 AM 
already done
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Todor Todorov Aug 04, 2010 08:02 AM 
Task reassigned to Todor Todorov.
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Teresa Hutchinson Aug 03, 2010 03:41 PM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Aug 03, 2010 03:41 PM 
****This is an email****

Thanks Teresa.  I've been wondering about this 
install and am ready anytime.

Thanks again,
Eric
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Teresa Hutchinson Aug 03, 2010 03:11 PM 
****This is an outgoing email****
Hi Eric,

We were just emailing you regarding a service 
request that we have for you. (#38636)

"Install Adobe Acrobat Pro v9 from P0076330 for 
Eric Yahnkee, Budget and Payroll Office from 
order#5024"

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Ashley Sutton Jul 30, 2010 12:55 PM 
He would like the Acrobat program to be installed
as soon as possible. Today would be great. He
needs someone to go over and install that for him.
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Lance Jewett Jul 30, 2010 12:32 PM 
Called left vm
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Tricia Flaherty Jul 29, 2010 09:40 AM 
installer can be found at 
T:\Adobe Acrobat\Acrobat 9 Pro
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