Service Request Ticket - # 38673

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2010 12:19 PM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080325[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 2.0GHz Intel Core Duo #Z0F1
Serial No. G88343U7YL4 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 2GHz


OS Unknown Software MS Office 2008 for AMC from P0067422, iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand) and Apple Hardware Test,

Wired NIC 00:16:CB:B0:BB:71


Bluetooth NIC 00:1F:F3:B6:A6:C9

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Sep 17, 2010 04:17 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Sep 17, 2010 04:17 PM 
Computer was wiped. Everything was removed.
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Nathan Higginbotham Sep 09, 2010 04:12 PM 
Need an image to do this one.
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Nathan Higginbotham Aug 23, 2010 10:06 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Aug 23, 2010 10:06 AM 
We can do this today by manually updating them.
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Nathan Higginbotham Aug 16, 2010 03:54 PM 
Hi. They're not stored in any one person's
profile, they're stored in the generic photos
location on the C drive, like on any ordinary
person's home computer. Non-admin users logged in
to the machine have read access but can't delete them.
Sean O'Neill
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Nathan Higginbotham Aug 12, 2010 03:11 PM 
****This is an email****
I am emailing you about this task to find out
where these items are stored. If they are stored
in your own profile we will be able to clear the
photos off. If we do not know the location it will
be hard to find the items in question.

Thanks,

Nathan Higginbotham
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Teresa Hutchinson Aug 05, 2010 10:51 AM 
****This is an outgoing email****
Hi Sean,

We were just emailing you regarding a service 
request that we have for you. (#38673)

Mac is not allowing files to be deleted

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Emily Kavanagh Aug 02, 2010 12:19 PM 
This Mac #1 is saving over and over to the C 
drive but not allowing anything to be deleted.  
Has drivers licenses and other confidential info 
that needs to be removed.
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