Service Request Ticket - # 38708

Service Request Ticket - # 38708

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Service Request Information

CONTACT	Name	Cucchiara, Stephen	Date	Aug 04, 2010 09:45 AM
	Department	Student Engagement	Phone	88514
	Location		Email	cucchias@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 15, 2010 11:58 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 15, 2010 11:58 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 15, 2010 11:58 AM	**This is an email** Hi Teresa! thank you for checking in with me. I think the calendar system has decided to start functioning properly, as I was threatening it daily with baseball bats, crowbars, birds, kittens, water, etc!!! Everything is good :) Thank you! stephen	Add Attachment
Teresa Hutchinson	Nov 10, 2010 02:42 PM	**This is an outgoing email** Hi Stephen, We were just checking in and following up with you regarding an older service request that we have for you. (#38708) Description: There are major problems with his calendar - became worse with Thunderbird. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Aug 25, 2010 04:03 PM	**This is an outgoing email** Hi Stephen, We were just emailing you regarding a service request that we have for you. (#38708) There are major problems with your calendar - became worse with Thunderbird. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Aug 06, 2010 03:34 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Brian Berkley	Aug 05, 2010 03:11 PM	Task reassigned to Brian Berkley.	Add Attachment
Gabriel Thrash	Aug 05, 2010 08:33 AM	stopped by his office and he wasnt there.	Add Attachment
Katie Halvorson	Aug 04, 2010 01:45 PM	He is available 245-5 today	Add Attachment
Lance Jewett	Aug 04, 2010 12:37 PM	Called left a VM	Add Attachment
Teresa Hutchinson	Aug 04, 2010 09:46 AM	He would prefer to use Outlook rather then Thunderbird. No one can see his calendar with either.	Add Attachment
Teresa Hutchinson	Aug 04, 2010 09:45 AM	Browser: Thunderbird	Add Attachment Public
Teresa Hutchinson	Aug 04, 2010 09:45 AM	Major problems with his calendar - can't sync or view with Thunderbird or any mail systems	Add Attachment