Service Request Ticket - # 38738

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2010 01:00 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060330[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Sun Ray 2FS Thin Client #NTC-15Z-00
Serial No. 0638BB8570 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro 2003 license from P0059051

Wired NIC 00:14:4F:57:4F:BD

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public
Entered by Date Memo
Brian Witt Aug 06, 2010 03:53 PM 
Task reassigned to Brian Witt.
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Brian Witt Aug 06, 2010 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Aug 06, 2010 03:53 PM 
Terminated the session.  Left him a VM telling him
I had done so and requested he call me back if the
issue persists.
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Brian Berkley Aug 06, 2010 01:32 PM 
Task reassigned to Network Support.
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Brian Berkley Aug 06, 2010 01:32 PM 
00:14:4F:57:4F:BD
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Joshua Johnson Aug 06, 2010 01:00 PM 
a thin client will not boot up. Darin says that he
has done the ctrl+pause+a and it will boot then go
to a blue gray screen and then stop working. He
would like to have someone to come over and take a
look. 

88176
silbernd@wou.edu
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