Service Request Ticket - # 38740

Service Request Information

CONTACT Name Clinton, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2010 08:54 AM
Department Natural Science Division Phone 88488
Location Email clintos@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090818[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. BD20PL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software bundled with Roxio CreatorDE v10.3 and CyberlinkPowerDVD v8.3, WIndows 7 Pro downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0074010,

Wired NIC 00:26:B9:77:EC:8C

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Aug 18, 2010 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Aug 18, 2010 11:36 AM 
finished the task. Niki let me in. Changed the USB
ports and it worked.
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Nathan Higginbotham Aug 16, 2010 02:38 PM 
tomorrow would be the best.
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Nathan Higginbotham Aug 16, 2010 08:59 AM 
Nathan,

How about either this morning (happens to be no
lab today) or tomorrow afternoon?

Sharon
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Nathan Higginbotham Aug 12, 2010 03:03 PM 
****This is an email****
Hello,

This is Nathan with UCS, I am emailing you to see
when you could let us in to fix the mouse.

Thanks,

Nathan Higginbotham
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Nathan Higginbotham Aug 10, 2010 03:58 PM 
Task reassigned to Nathan Higginbotham.
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Kurt San Agustin Aug 09, 2010 08:54 AM 
computer in NS 116 that is having trouble with the
mouse. Computer has been restarted and not fixed
the problem. Mouse is just not responding. 
Computer is located right by drawer #17. There is
a lab in the room so any afternoon would be a good
time to access it. there is lab in the mornings. 

PH: 88488
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