Service Request Ticket

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Service Request Information

CONTACT	Name	Hall, CM	Date	Aug 09, 2010 11:04 AM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050981 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
	Serial No.	CP9WB91	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS		Software	MS Office Pro 2003 from P0056071
	Wired NIC	00:12:3F:6A:C4:20
	Wireless NIC	00:16:6F:30:A5:A1

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 24, 2010 08:08 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Sep 24, 2010 08:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 24, 2010 08:08 AM	**This is an email** I think all is now resolved. I left a message for Ron this morning saying just that. Thank you! ~CM CM Hall, Ed.M., NIC Advanced, Ed K:12 Project Coordinator Western Region Interpreter Education Center Western Oregon University 345 Monmouth Ave. N. Monmouth, OR 97361 hallcm@wou.edu (e-mail) 503-838-8731 (office) 503-888-7172 (work cell) 503-838-8228 (fax) 503-437-9269 (VP); 140.211.118.132 (IP) http://www.wou.edu/wriec To learn more about interpreting as a career, visit http://www.discoverinterpreting.com WRIEC is a collaborative endeavor of Western Oregon University and El Camino College and a member of the National Consortium of Interpreter Education Centers (NCIEC).	Add Attachment
Ron Swartzendruber	Sep 23, 2010 02:05 PM	Left audix asking for more info.	Add Attachment
Teresa Hutchinson	Sep 23, 2010 10:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Sep 23, 2010 10:16 AM	**This is an email** I sent him an email yesterday that it still won't work.	Add Attachment
Teresa Hutchinson	Sep 23, 2010 08:55 AM	**This is an email** Hi CM, We were just checking in with you to see if all was well with Outlook working for you (service request #38742). I believe Ron was helping with this and we were just following up that all was okay before we closed the ticket. Thanks!	Add Attachment
Ron Swartzendruber	Sep 21, 2010 04:43 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ron Swartzendruber	Sep 21, 2010 04:43 PM	Reindexed her mailstore last night, haven't heard back from her; just left her an audix.	Add Attachment
Brian Berkley	Sep 09, 2010 12:35 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Brian Berkley	Sep 09, 2010 12:35 PM	Folder called Silent Weekend in CM's Personal is inaccessible.	Add Attachment
Brian Berkley	Sep 09, 2010 09:14 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Sep 09, 2010 08:58 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Sep 08, 2010 12:53 PM	**This is an email** Hi CM, I've noted in the task that tomorrow works good. So they have this information. If you would like to check the status at any time, just give us a call at 8-8925 or email us at: ucshelpdesk@wou.edu Thanks! Teresa	Add Attachment
Teresa Hutchinson	Sep 08, 2010 12:51 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Sep 08, 2010 12:51 PM	**This is an email** I still have the issue. I will be in the office tmw. Can someone come by?	Add Attachment
Teresa Hutchinson	Sep 07, 2010 04:09 PM	**This is an outgoing email** Hi C M, We were just emailing you regarding a service request that we have for you. (#38742) Description: Having trouble with Outlook We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help! Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Aug 19, 2010 12:53 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nathan Higginbotham	Aug 19, 2010 12:53 PM	**This is an email** I am away! 8/10-8/26: Vacation. Checking email sporadically. 8/29-9/4: Seabeck, Deaf-Blind camp. Back to office after Labor Day, 9/7. Call me if you need me to attend more quickly. ~CM Hall 503-888-7172	Add Attachment
Nathan Higginbotham	Aug 19, 2010 09:28 AM	**This is an email** Hello, I am mailing you about your outlook issue. When will you have office hours so we can get a tech to look at the issue. We will need you to be there because of your login for the computer. Thanks, Nathan Higginbotham	Add Attachment
Nathan Higginbotham	Aug 12, 2010 02:55 PM	Was not in the office today.	Add Attachment
Teresa Hutchinson	Aug 11, 2010 04:09 PM	**This is an email** The issue is I can't open one of my folders in inbox.	Add Attachment
Teresa Hutchinson	Aug 11, 2010 01:43 PM	**This is an outgoing email** Hi C M, We were just emailing you regarding a service request that we have for you. (#38742) Having trouble with Outlook. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Kurt San Agustin	Aug 09, 2010 11:30 AM	Just having trouble getting into one folder that is essential. She is now able to send but can not open the folder.	Add Attachment
Kurt San Agustin	Aug 09, 2010 11:04 AM	Outlook on computer is not working. restarted computer. Cant go in to folders, cant send. Is leaving at 3pm today for vacation. Computer#: 20050981 PH: 88731	Add Attachment