Service Request Ticket - # 38743

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2010 12:10 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Aug 11, 2010 01:51 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Aug 11, 2010 01:51 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Aug 11, 2010 01:51 PM 
****This is an email****

Teresa:

Ron Swartzendruber got me going again, so you can 
close that work order.  Thanks.

Darin
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Teresa Hutchinson Aug 11, 2010 01:42 PM 
****This is an outgoing email****
Hi Darin,

We were just following up with you regarding a 
service request that we have for you.  (#38743)

Description: Can not access the business page 
through Dream Weaver.

We were wondering if this has been resolved for 
you and if the instructions Brian Berkley emailed 
helped.  If not and this is something that still 
isn't working for you, just let know, we'll be 
happy to help.

Thanks,
Teresa
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Brian Berkley Aug 09, 2010 01:00 PM 
 Darin,

On the terminal server, go to my computer, right
click the X: drive and choose disconnect.

Log out and log back in.

Let me know if you still have problems.

Thanks,
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Kurt San Agustin Aug 09, 2010 12:10 PM 
when trying access the business page through dream
weaver it will not let him access the page. it
appears that he has lost his rights. has logged
in/out of the terminal server. 

Computer# 20080468[Edit Inv]
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