Service Request Ticket

Service Request Information

CONTACT	Name	Polinder, Fred	Date	Aug 10, 2010 02:20 PM
	Department	International Education & Development	Phone	88216
	Location		Email	polindef@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070505 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	3K3K2F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software
	Wired NIC	00:1A:A0:73:0A:ED

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Aug 10, 2010 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Aug 10, 2010 03:44 PM	Have this working on IE now.	Add Attachment
Joshua Johnson	Aug 10, 2010 03:11 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	Aug 10, 2010 03:11 PM	banner started to work but there is a government database that is not working.	Add Attachment
Nathan Higginbotham	Aug 10, 2010 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Aug 10, 2010 02:52 PM	Able to get it working on Internet Explorer.	Add Attachment
Nathan Higginbotham	Aug 10, 2010 02:27 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	Aug 10, 2010 02:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Aug 10, 2010 02:20 PM	when Fred goes to log into his banner he is not able to log into banner. It does not launch Java and says that it is done loading. he uses banner everyday and he would like to have someone to come take a look. He has been using this computer for a while and everything has been working fine. 88216 polinderf@wou.edu	Add Attachment