Service Request Ticket - # 38767

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2010 09:37 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060264[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. n/a Location Martha Villegas-Gutierrez

CPU Pentium D, 3.40GHz,800MHz


OS Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0C:2F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Aug 11, 2010 01:04 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Todor Todorov Aug 11, 2010 01:04 PM 
it appears to be working fine now
 Add Attachment
Todor Todorov Aug 11, 2010 12:19 PM 
I ran full scans with Malwarebytes, Sophos, Spybot
and Microsoft Malicious Software Removal Tool. It
found nothing.
 Add Attachment
Todor Todorov Aug 11, 2010 10:04 AM 
Task reassigned to Todor Todorov.
 Add Attachment
Joshua Johnson Aug 11, 2010 09:37 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Joshua Johnson Aug 11, 2010 09:37 AM 
martha's computer antivirus has popped up and it
is saying that here computer is infected with virus.

ED 238
88335
 Add Attachment