Service Request Ticket - # 38768

Service Request Information

CONTACT Name Henslee, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2010 10:10 AM
Department Facilities Services Phone 88309
Location Email hensleej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040929[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 7XPRP71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0053265

Wired NIC 00:12:3F:89:D9:A8


TECHS Submitted by Myron Hoeckle Contact hoeckleml@wou.edu 89201
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Aug 12, 2010 02:33 PM
Installed a power supply take from one of the
spare computers in our cabinet. Is now working.
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Nathan Higginbotham Aug 12, 2010 01:43 PM
Task reassigned to Nathan Higginbotham.
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Lance Jewett Aug 12, 2010 12:28 PM
He will be ready around 2pm today. His office is
right next to valhzets loading dock.
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Lance Jewett Aug 12, 2010 09:28 AM
Task reassigned to UCS Tech.
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Katie Halvorson Aug 11, 2010 01:40 PM
Available anytime and to call him and let him know
when you are coming over. Leave a message if he
doesn't answer and he will call you back.
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Lance Jewett Aug 11, 2010 01:02 PM
Task reassigned to Lance Jewett.
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Lance Jewett Aug 11, 2010 01:02 PM
****This is an email****
Hi John,
This is Lance from UCS with Western and we have a
task for you about your computer power supply
needing to be replace. I have a replacement one
for you. I just need to know when a good time
would be to have a tech stop by and replace the
power supply. If you could reply to this email or
call the Service Desk (extension 88925) and let us
know what time will work. We will help you as soon
as we can.

Thank you,
UCS
Lance Student Tech
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Lance Jewett Aug 11, 2010 12:56 PM
Have a power supply at my desk.
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Myron Hoeckle Aug 11, 2010 10:11 AM
He would like to make an appointment since someone
has to be in the office to let the tech in.
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Myron Hoeckle Aug 11, 2010 10:10 AM
John Henslee's GX280 power supply has had the fan
seize, he will need a new one. 
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