Service Request Ticket - # 38773

Service Request Information

CONTACT Name Polinder, Fred   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 11, 2010 11:20 AM
Department International Education & Development Phone 88216
Location Email polindef@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070505[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 3K3K2F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software

Wired NIC 00:1A:A0:73:0A:ED

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Aug 11, 2010 03:48 PM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Nathan Higginbotham Aug 11, 2010 03:48 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Aug 11, 2010 03:48 PM 
Uninstalled his Firefox. Berkley helped with
installing Biquery for him as well. Remember not
to change the character code settings in Firefox.
It will break web pages from coming up.
 Add Attachment
Joshua Johnson Aug 11, 2010 11:20 AM 
Fred has been having issues with his Firefox. he
is now not able to access portal. He has
uninstalled and reinstalled Firefox and this has
not fixed the issue. He would like to know why
this is happening. he has been havong issues with
banner and a goverment website. He does not want
to use IE

88216
 Add Attachment