Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 11, 2010 01:36 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100083 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	26YTMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:01:99

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 06, 2010 07:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Oct 06, 2010 07:03 AM	this is long done.	Add Attachment
Tricia Flaherty	Aug 18, 2010 10:07 AM	The wireless keyboards and mice have been rec'd inventoried and tagged and are sitting in a box next to counter in ITC008 and ready to go	Add Attachment
Tricia Flaherty	Aug 12, 2010 10:06 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Aug 12, 2010 10:06 AM	Richard, These stations are ready to be imaged. When you are done making a PC desktop image for NS004 and they are ready for imaging and deployment please pass task on to Brian Berkley to delegate.	Add Attachment
Tricia Flaherty	Aug 11, 2010 02:00 PM	I have put the 12 PCs + 1 instructor station on counter in ITC008. They need to be imaged, I am still waiting for wireless mice and keyboards for these stations and will add it to the stack when they come in	Add Attachment
Tricia Flaherty	Aug 11, 2010 01:36 PM	12 PC Optiplex 960 stations No Monitors ordered(reusing 19s with wall mounts)+ 1 USFF Optiplex 780 PC for instructor console need to get 19 inch monitors out of storage 10 in ITC001 1st closet and 2 in ITC008 counter area and get them remounted on the wall in NS004 12 PC stations(W#20100083-20100094)tagged and inventoried and ready to be imaged(had mac mini dual boots before) *1 instructor station Optiplex 780 USFF	Add Attachment