Service Request Ticket - # 38782

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2010 07:39 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Aug 12, 2010 08:11 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Aug 12, 2010 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Aug 12, 2010 08:11 AM 
Went over had her restart her computer. Clean
access agent logged in fine. it looks like it
updated itself and all it needed was a restart.
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Teresa Hutchinson Aug 12, 2010 07:41 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Aug 12, 2010 07:41 AM 
She came in this morning and turned on her 
computer and it wanted to updates so she did but 
in doing the automatic updates, it's show the 
clean access agent grayed out.  Would like help 
asap.
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