Service Request Ticket

Service Request Information

CONTACT	Name	West, Ryan	Date	Aug 12, 2010 07:52 AM
	Department	Financial Aid	Phone	88476
	Location		Email	westr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040903 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Sun Ray 170 thin client, all-in-one 17in flat
	Serial No.	MD051630241	Location
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:03:BA:CC:DA:11

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Aug 12, 2010 04:28 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Aug 12, 2010 04:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Aug 12, 2010 04:28 PM	Got this working now. Just needed to be restored.	Add Attachment
Brian Witt	Aug 12, 2010 03:47 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Aug 12, 2010 03:47 PM	I terminated the session. Verify it works now.	Add Attachment
Lance Jewett	Aug 12, 2010 12:55 PM	Task reassigned to Brian Witt.	Add Attachment
Lance Jewett	Aug 12, 2010 12:55 PM	Can you take a look at this and see if connecting to the right place.	Add Attachment
Lance Jewett	Aug 12, 2010 12:53 PM	It was switched to external source. But now it is not connecting to the TS to log in. Just brings up a gray screen. Mac 0003baccda11	Add Attachment
Teresa Hutchinson	Aug 12, 2010 07:53 AM	It's in the Admin Building - 3rd floor hallway. If your looking at the two computers, it's the one on the right hand side.	Add Attachment
Teresa Hutchinson	Aug 12, 2010 07:52 AM	Thin client has check video source picture floating around - he has checked the cables and they seem fine.	Add Attachment