Service Request Ticket - # 38796

Service Request Information

CONTACT Name Flaherty, Tricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2010 03:10 PM
Department University Computing Solutions Phone 88904
Location Email flahert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100096[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27HSMM1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC B8:AC:6F:8B:03:A3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Sep 20, 2010 01:17 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Samantha Brubaker Sep 20, 2010 01:17 PM 
Berkley is handeling the setup of this image
because I'm backed up with VDI.
 Add Attachment
Samantha Brubaker Aug 25, 2010 01:22 PM 
BlueJay needs to be on all systems in this lab
 Add Attachment
Tricia Flaherty Aug 25, 2010 09:34 AM 
Some last minute changes on the ITC003 config, We 
are going to need a WIN 7 64 bit lab image for 
the Optiplex 960 SFF and the Optiplex 78 USFF( 
instructor) as these machines will be getting 
Adobe MAster Collection and RAM upgrades(on order)
 Add Attachment
Tricia Flaherty Aug 18, 2010 11:20 AM 
Richard, 
These stations are ready to be imaged.  When you
are done making a PC desktop image for ITC003 and
they are ready for imaging and deployment please
pass task on to Brian Berkley to delegate. I
believe Brian has imaged the instructor console
sation already but it does not have Adobe CS4 Web
Std yet.
Add Attachment
Tricia Flaherty Aug 18, 2010 11:17 AM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Tricia Flaherty Aug 18, 2010 11:17 AM 
These are located in ITC 008 stacked by gray desk area
 Add Attachment
Tricia Flaherty Aug 18, 2010 11:11 AM 
There is 24 PC Optiplex 960 stations(1 needs
repair at my desk) )+ 1 USFF Optiplex 780 PC for
instructor console that need to be imaged.
Monitors with All-in-one stands won't arrive until
after Sept 1st.
Software additions over basic lab image:
Adobe CS4Web Standard Win from P0069201
 Add Attachment